Wine Club FAQ
How much does it cost to join Vino Direct’s Wine Club?
Membership sign up is free. Cost for the quarterly shipments varies depending on the club you joined; $80.00 for the VINO Beginner Club $150.00 for the VINO Lover Club, $300.00 for the VINO Taster Club and $350.00 for the Sommelier Club plus applicable tax and shipping. All selections will be automatically charged within two weeks prior to shipment or pick up. Notification will be sent when we have charged your card and again after packages are shipped, or ready for pick up.
How will I know when I have been charged?
We will bill the credit card we have on file for your account up to two weeks prior to the release of package. For example, if the new allocation is due to be released on November 22nd, then we will bill your credit card approximately between November 1st and November 14th.
Can my wine club benefits be extended to someone else?
Club benefits are exclusive to the person’s name on the account. However, events and tasting benefits are available for up to two people including the member who must be present at the time of the event tasting.
How can I make changes to my wine club account?
If you need to update your account with new information such as, new address, new phone number(s), new credit card number or expiration date, club subscription, ship or will call, you just log into your account and make the necessary changes/updates.
What happens if my wine club shipment is sent back to Vino Direct, LLC?
We ship Golden State Overnight (next day service by end of day) or FedEx Ground with an estimate of 5-7 business days for delivery. We are unable to ship to a P.O. Box APO/FPO, and an adult signature is required at the time of delivery. We strongly suggest you provide a business address for shipments if you are away from home during the day. Address changes MUST be received by us prior to shipping. If you are unable to sign for your wine package on any of the 3 delivery attempts, the shipper will return your package to the nearest FedEx store. You have the option to have your package held for pick up or reshipped for an additional shipping fee.
What happens if one or more of my bottles in my shipment arrives broken or is leaking?
The shipper usually catches any broken contents before it is sent to the receiver, however, if you do receive broken or leaking bottles in your shipment, please notify us and we will assist you accordingly.